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Atlassian Everything
275 members • Free
30 contributions to Atlassian Everything
8d •
Who sees what when using “Reply to Customer?”
Hi, everyone! A user asked me how “Reply to Customer” works in JSM — they want to ensure that if an Admin comments via “Reply to Customer,” only the initial Reporter is able to see the comments, but I believe the comments are public in the portal, correct? Is there any way to *only* let comments be seen by the Admin & Reporter when using “Reply to Customer?” Thank you!
0 likes • 7d
@Tei M. Your use case is a standard scenario in JSM. Customers will only see spaces that they are customers of, and only see requests that they are the reporter of our have been shared specifically with them (or an organization they belong to)
0 likes • 7d
@Tei M. I meant that it's a standard use case in that JSM handles that fairly well out of the box. Unless you have automation making changes or are using customer organizations, only reporters can see their issues unless someone shares their request with someone else. Maybe I'm missing something about where additional permissions are needed?
9d •
Rest API learning resources
What’re the best/quickest ways for setting up and learning to make API requests with Jira and the Atlassian cloud platform overall? I’d appreciate any recommendations for trainings, thanks!
1 like • 8d
@Arslan Iqbal echoing what @Artem Taranenko posted above; Postman to begin with and then Python scripting at your comfort level :) The great thing about the Atlassian documentation is that they have a collection you can import directly into Postman so you don't have to build all of the API queries yourself. One thing that tripped me up when I started using Postman, was the hierarchy of variables (https://learning.postman.com/docs/sending-requests/variables/variables) What bit me in the beginning, was making sure whichever endpoints I was using were using the correct variables to pass the credentials into the request.
1 like • 7d
@Arslan Iqbal no problem! Is there a particular error you're running into?
19d •
Jira Service Collection Apps
I have been anxiously awaiting the arrival of Jira Customer Service Management to my cloud premium tenant for months now. As I have been an Atlassian customer for over 5 years, my tenant already existed at the time of the announcement. It was my understanding that existing customers would begin to see the Customer Service Management app appear starting in Feb 2026. Anyone have any idea when I might see mine show up? FYI, I reached out to the Atlassian Community and got zero answers. I reached out to Support and they didn't seem to even know that CSM was a thing. Any insight someone can share would be welcome. Thank you!
1 like • 15d
I played with CSM a few weeks ago and was left with the impression that it's half-baked and wasn't clear on where to use it versus a traditional JSM project. Hopefully as it evolves, there will be a clearer separation between JSM and CSM.
15d •
Use Jira instead of XL
My team has all the task listed in an xl sheet Is there a way I could use Jira to manage them effectively?
1 like • 15d
Hi @Dipesh Karania, The short answer is yes! There is a bit of a tendency to overcomplicate Jira when starting but I've found the most effective approach is to start with something simple like a To Do, In Progress, Resolved/Done and just start getting tasks into a central place people can see it. You don't have to get more complicated then that :)
25d •
Components
Anyone using components, in what way and/or use cases, best practices? I found this function and unsure how to feel about it. I rather have Space Owner being the Assignee, unless we work in teams and implement round robin or automations (for a junior role for onboarding, etc.)
1 like • 21d
To tag on to Alex's point, you can use them as a pseudo-drop down field that space admins can control without requiring a Jira admin. The component lead/assignment functionality doesn't have to be used, but if you have members of a team that handles specific things (e.g. Scripting issue -> Chris, UX -> Alex), it's a built-in way of doing that without using automation rules.
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@chris-rogers-3182
Atlassian Certified Administration Expert and overall Atlassian enthusiast
Active 11h ago
Joined Nov 5, 2025
Edmonton, Alberta, Canada
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