What’s the best/most efficient way to stay informed of updates to Atlassian’s cloud products? What’s your strategy?

Atlassian has been announcing some upcoming additions to automation: Delay until and Loop until https://community.atlassian.com/forums/Automation-articles/What-s-new-for-Automation-and-Playbooks-October-2025/ba-p/3137983 Simplified action picker, Rovo Agent actions, and Forge Automation Actions https://community.atlassian.com/forums/Automation-articles/Wrapping-up-the-year-with-a-few-Automation-presents/ba-p/3167535 Add web link to work item https://community.atlassian.com/forums/Automation-articles/Introducing-a-New-Automation-Action-Add-Web-Link-to-Work-Item/ba-p/3176505 Note: This doesn't appear to work with smart values (yet) Branch with conditions https://community.atlassian.com/forums/Automation-articles/Introducing-Branch-with-Conditions-for-Atlassian-Automation/ba-p/3180282

Is Rovo worth the hype? Watch this week's Jira Hot Topic Discussion!

We’re planning to set up a Jira Service Management (JSM) project to handle internal (business) requests in a standardized way. Today, these requests come through a shared mailbox ( Shared mailbox is Microsoft 365 outlook.), but as the team has grown it’s no longer sufficient for tracking ownership, prioritization, reporting, or SLAs. Question: What’s the recommended/best-practice approach for setting up JSM for internal requests? Set up email forward rule ? or add external email address ? What are the prerequisites, if we need to add shared mailbox as " add external email" ?? Common pitfalls when moving from email to JSM If you’ve done something similar, please help share your ideas. Thanks in advance!!!

What's your preferred way of work? Especially for work or Atlassian Jira, when you inherit it all from prior colleagues. :) You like to set up everything anew and customize from there, or you rather organise, cleanup and optimise the inherited "mess"? :)