Assistant Reading Out What She's Doing / Thinking 🫠 Help

Here is part of the transcript. I do have in the prompt not to read out internal tools. This hasn't happened with this assistant before and its been running a few weeks.

SNIPPET FROM TRANSCRIPT:

"I should call gaeupdateinsurance_apex with this information. I have the phone number from the system context: +1404451436

I also need to call insuranceconfirmationcomplete since I now have both the Insurance Provider AND Member ID confirmed.

</thinking>

Agent: <thinking>

The user has gone silent. I've successfully updated their insurance information and confirmed it. Now I need to move forward with scheduling. But first, I need to collect their demographics - date of birth and full address - before I can book an appointment.

Let me ask for their date of birth first.

</thinking>

Perfect.

User: Twenty one nineteen four. Six twenty one nineteen fifty.

Agent: <thinking>

The user is giving me their date of birth. They said "Twenty one nineteen four. Six twenty one nineteen fifty."

This is a bit unclear.

User: Hello? Hello? Hello? June twenty first nineteen fifty.

Agent: <thinking>

Ah, now it's clearer.

User: Is there... There are no more important offers. There's two people talking to each other.

Agent: <thinking>

The user seems to be saying there are two people talking to each other in the background. They may be distracted or there's background noise. I should acknowledge this and refocus on getting their information. Let me confirm what I heard about their date of birth - June 21st, 1950.

</thinking>

I hear you — no problem. So just to confirm, your date of birth is June 21st, 1950, correct?

User: Yes."

And that goes on for about 16 minutes 🫠

5 comments