🚨VOICE AGENT ISSUE: · AI Automation Society

🚨VOICE AGENT ISSUE:

Hey everyone,

I'm currently building a voice agent using Vapi and Retell with Google Calendar integration.

The agent is performing really well overall:

However, I'm running into an issue with rescheduling and cancellation.

When I ask the agent to cancel or reschedule an appointment, it confidently responds with something like:

"Your appointment has been cancelled."

"Your appointment has been rescheduled."

But when I check Google Calendar, the original appointment is still there and nothing has actually changed.

So my question for those of you who are actively using Vapi or Retell:

Do their built-in Google Calendar integrations fully support appointment cancellation and rescheduling?
Or is the integration mainly designed for booking new appointments?
Do I need to build additional automation/workflows using tools like n8n, Make, or custom API calls to properly handle cancellations and reschedules?

I'd love to hear how others have solved this problem and what architecture you're using in production.

Thanks in advance! 🙏

27 comments