Trust Cannot Be Automated
A successful automation demonstration proves possibility. Dependability requires the complete workflow to perform repeatedly under realistic conditions. That includes the instruction, tool selection, intended source, execution, verification, reporting, monitoring, escalation, and final human decision.
A correct-looking output may still come from the wrong process. A system may also produce a polished success report without completing the requested action.
Trustworthy automation therefore needs proof of execution, visible failure states, preserved evidence, retesting after change, and accountable humans with authority to stop or override the process.
Which part of your automation workflow currently relies most heavily on an unverified system claim?
#Automation #AI #ProcessEngineering
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Paul McDonald
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Trust Cannot Be Automated
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