Trigger Agent AI WhatsApp is not activating

Hello experts, Hi everyone, I'm a complete beginner with n8n and I need your help understanding something. I want to create a WhatsApp AI Agent. To do this, I created a WhatsApp Meta application and connected it to the WhatsApp Business Cloud "on message" node. The webhook was created with the production URL. I published the workflow and put the application into production. When I send a message directly, nothing appears in the workflow. However, when I listen for a test event and send a message, I see the information in the node. The information is only visible in the WhatsApp node when I put it in test event listening mode. In normal mode, nothing appears, the trigger remains static, and I don't see the information in the node. Could you help me understand this? Is this normal? If not, what could be the cause? Thank you.

4 comments