Here’s why it matters.
Most hotels in Africa don’t lose customers because of price.
They lose them because they respond too late on WhatsApp. 📱
Every minute of silence is a potentially lost booking.
So we built a prototype AI agent capable of automatically handling hotel customer support via WhatsApp. 🤖
- Reservations
- Availability
- Frequently asked questions
All handled instantly.
⚡Technically, the system runs on n8n locally and is exposed to the internet using ngrok.
But the real value isn’t the technology.
The real value is this:
âś… Customers get immediate responses
âś… The front desk is less overwhelmed
âś… The hotel projects a more professional and modern image
âś… More inquiries are converted into bookings
Next step: implementing advanced session management so the agent remembers context and keeps conversations natural. đź§
Because a powerful AI agent doesn’t replace humans.
It augments them.