Email Cart Recovery Is Dying in India… Is WhatsApp the Real Play?

Thinking out loud about WhatsApp Cart Recovery for e-commerce stores…

Email abandoned cart flows are everywhere, but in India most customers don’t even open promotional emails.

WhatsApp, on the other hand, gets read almost instantly.

So I’m exploring building a simple system that:

• reminds shoppers about their cart on WhatsApp

• lets them reply with questions

• brings them back to checkout

Curious to hear from fellow automation builders or anyone working with e-commerce workflows::

1️⃣ Have you tried WhatsApp recovery before? Did it work better than email?

2️⃣ If you were to use something like this, what would matter most — recovery rate, automation, or customer experience?

3️⃣ What would make you trust a service like this enough to try it?

Not selling anything — just trying to understand whether this solves a real problem or is just another shiny automation idea.

Would genuinely appreciate your thoughts 🙌

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