Building Trust in Automation Through Evidence and Boundaries
Automation can produce a correct-looking answer while missing the context required for a dependable decision.
Think of a restaurant refrigeration system. The display alone does not establish trust. The operation depends on calibrated sensors, recorded temperatures, alarms, maintenance, inspections, and employees who know how to respond. AI-supported automation works the same way.
The model is one component inside a larger process. Trustworthiness depends on data quality, clear operating boundaries, records, monitoring, correction, escalation, and human authority.
A useful question for every automated workflow is: What evidence proves the system completed the intended task, and who remains responsible when it fails?
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Paul McDonald
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Building Trust in Automation Through Evidence and Boundaries
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