AI-Powered Call Handling & Routing Workflow

This workflow is designed to handle calls depending on the mode we set for a number. It first checks the mode:

If the mode is OTP, the call goes through an AI system that takes the recording and then processes it into text (human-to-AI transcription).

If the mode is Call, the system simply forwards the call to a real human agent.

The stack I used for this project is Twilio, Python, HTML, n8n, and MongoDB.

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