Guest booked for a month (decent booking 🫠) around 1.5months ago. Check in is in 3 days so I msged to confirm if they are staying. The guest claims she didn’t book it but am almost 100% sure she’s lying and just forgot to book. Either way it’s past cancellation period but I hadn’t taken payment because booking.com didn’t pass on the card details. Is there any way to make booking.com liable for this or do I just have to charge it to the game 🥲

This is the story of how I genuinely lost over £1300 💰 Plus all the extra days of the apartment sitting empty, extra cleaning and time wasted to pack all their belongings. 📅 Unfortunately, this is partly my mistake because I was too friendly and gave them too much extra time. Newbie mistake, but it slipped my mind, lesson learnt I guess, I'm sharing this to help others and to learn from my mistake. ✅👇🏻 In business, and this SA/Airbnb Business especially.... You should not give people 'time' to pay. Always take payment and money up front for bookings. I was letting them pay at the 'end of the week' vs beginning because we had some trust built as they had been staying with me for the last 2 years, I should know best in my case, but I was just being lazy and thought I could trust them. Because these were long-term guests, and they had been staying with me for over 2 years, always paying, I thought I could trust them to pay. But this time they racked up a 2.5 Weeks' Rent Bill and didn't pay... I was on holiday and then I got busy with my own life, so I didn't manage to collect payment. I tried texting them on chat to make payment, but her attitude was putting me off, making a joke out of it, being too friendly. Then when it came to collecting the payment, they said "come another day" so I did, then that day extended to another day and so on... Finally, I had had enough and said I need payment tonight or you're out... I gave them plenty of chances, waited outside the apartment for over an hour late at night whilst they made calls to raise cash and pay what they owed, sadly after being nice nothing worked so I asked them to leave, which they did peacefully. At around 10 pm, they were evicted. You can see the Ring Camera Footage to see me asking them many times, in conversation, but all to no avail. The Ring Camera makes it seem louder than it was, but I was being very polite, waited outside and did not enter without their permission. They then leave and call the Police on me, claiming I had "stolen their goods"

Anyone got 10-15mins to spare and willing to analyse a deal for me? I’m not sure if I can charge what I would want to charge 🤔

Anyone got experience in rent to assisted living/care home? Is it worth getting into? And how can I find providers?

For reference, I currently have 11 properties and manage a further 4 (just as a normal rental), all in Northampton. I have my own cleaners and I usually deal with the washing and delivery of the linen, toiletries, etc. it's not too much of a headache. Now here's the issue: I'm looking to expand into Leicester and I have, potentially, one deal on the table. Just waiting for them to do their checks. To travel from Northampton to Leicester is one hour. I'm looking to be as hands off as possible outside of my town. Some questions: What linen & cleaning companies do you guys use? How much do they charge? (I've looked into it and some charge £55 per job, way more than my cleaners at £12/hr). I just want to get an idea of what a good deal looks like, as I've not used any of these services before. My cleaners just happened to be some airbnb guests that moved to Northampton so I gave them a job early on 😬 Thanks!