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26 contributions to Agency Service Scaling Kings👑
How Do I Overcome This Unique Objection
Context: I do DBR and FBA for gym owners, today I got off a call with a guy who I was selling my DFY DBR upfront for £750 with a guarantee of 30 members back or your money back. he understood the value, he was happy with the price, but because I only had video testimonials for PT studios, CrossFits and not commercial gyms, like his, he only saw it as theory and not proven. Therefore he basically said I'll pay you £750 after the 30 members and not before. this was very unexpected, I iterated the importance of the guarantee + tried to see if it was a smokescreen for price, he said he'd still do the same even if it was £375 (half). Must just be fear ay? He said he pays staff members after they've done the work, so why should he have to pay me before. Not only do I need a good margin of setup fee for the DBR, but getting the money only to lose it for not hitting the guarantee is the psychological motivation I need to ensure that I'm putting 100% into service delivery. "If you're so confident in your guarantee, you would let me pay you after the service"
1 like • Dec '24
@Yousuf Hashimi I think he even admitted it was a trust issue lol, next time I just got to hold frame, but yeah thats a really good point, at the end of the day he is buying a product
1 like • Dec '24
@Yousuf Hashimi ok thanks bro, appreciate that
Calendly VS GHL (Which is a better booking system)
Okay guys, so I don't know if I made a post or not on this topic of having low show rate, but recently I think I managed to define the problem in the deliverability of emails, to the prospect's inbox. I've been using GHL for automated email and text reminders, however it seems that a lot of the gyms I've spoken with haven't seen any that have delivered. Eventhough for GHL its meant to be through a dedicated domain, so you'd think the deliverability would be fine. I recently looked into Calendly again after about a year of not using it, and the email/text reminders essentially have 100% deliverability through Calendly, however if the prospect wanted to reply to these reminders I wouldnt be able to see it. Sorry for the waffle, basically what im trying to say, is what do people find better? I managed to sync Calendly to my GHL today, so all the bookings are intertwined, how ever it still adds a lot of complexity as my website, content, automations etc are already in GHL and it feels annoying to add another software. What do you guys suggest? What has been better in your experience?
Low Show Rate From Coldcalls
Hey guys, so since around Mid September, I switched from primarily IG DMs to coldcalls, in terms of my outreach system. When I used to DM, my show rate was a solid 60%. when I manually booked them, I would send them a thank you VSL and reminders for 24h, 1h, 10m before on email and phone, as well as a follow on Instagram. Since switching to coldcalls, I have booked over 20 meetings. And only around 5 have actually showed (25%) The actions I’ve taken so far to improve this is sending a personalised written email with testimonials and freebie incentive, after booking instead of just thank you VSL . And I’ve made sure to be consistent with calling them an hour before every booking (sometimes I forget this) I have another 5 meetings upcoming next week and I believe it’s that which is the problem. I have no choice but to book people far out (5-7 days away, sometimes 10) because I work a full time job, and my availability with the prospect always clashes. Even though this is technically out of control, it still really annoys me. Any suggestions guys @Uncle Jimmy Mitchell
1 like • Nov '24
@Jakub Lupták I was thinking that actually, how would you frame yours?
0 likes • Nov '24
@Jakub Lupták yeah true, I always text an hour before the appointment, but thinking about it, it doesn't give chance to redeem the call. I have 6 meetings ready for Monday, Tuesday, so I'm going to work on my Loom formatting this weekend, thanks for this mate!!
Prospect Asking For Contract Before Payment
So in a nutshell guys, I basically had an objection where a client wanted to see contract before payment. Obviously this is nothing but fear from the prospect, and I tried to explain how Stripe is secure and they can legit refund at anytime. What was a better way to overcome this. I'm looking for the light of the end of the tunnel right now, this is my 15th "no" in a row, yet the closest I've got to a close since 15 calls ago. my laptop camera is broken, so I have to use Iphone for Zoom, and my Iphone7 is so old that it keeps overheating throughout the call. Why have I not upgraded from an Iphone 7 you may ask, well I need to close $1000 deals and then I can. I even used this as a rebuttal to say "thank you for being patient when I cutout, but this is exactly why I know this will work for you, the difference between me and gymlaunch is that my reputation and life depends on you getting results, I can relate to your story of being an engineer and wanting to go into a gym owner fulltime because you weren't fulfilled enough, I'm 18, work parttime and help gyms like you for my fulfilment. I need to make you money, so I'm able to afford a new phone that doesn't cutout or at least a new camera, thats why I have a guarantee in place, I will go in the red and refund all the money if you're not happy". At least I said something like that above...The prospect was patient with my rare case of unprofessionalism, which has only started happening now (IE: phone burnout) but still I understand why he wouldnt bought even with my conviction. So just wondering how to deal with this
0 likes • Sep '24
@Emmett McCarry appreciate your time to record this. I think you misunderstood why it was an objection, I was happy to go through my contract with them on the call , however they said they want to go away and look at the contract before making a decision, basically meaning they want to "think about it". Forgot to take a deposit as well, silly me ay. I will admit I was very emotional writing this post, and I dont expect you to understand or sympathise with what was going on in my life to make me write something in desperation. I appreciate the logical standpoint you've given. I've decided that I'm going to purchase a simple webcam for my computer from now on (dont know why I didnt think of that before). The point about the rebuttal, as well, I always keep the money in stripe until the service is over and successful. Anyways thanks for your help
0 likes • Sep '24
@Santos Osazenaye Ogbomoede cheers bro I really appreciate that seems like screensharing is a great compromise to be honest
Business Owners Are Nastier And More Irrational Than You Think
Hey guys, so I wanted to share a thought that I've had recently. So for context, I do IG DMs to gym/studio/box owners in the UK/USA/Canada, and like any outreach channel, after about 1 in 500 initiations, I always get some sort of malice backlash. The most common theme being that I'm a "scammer" and the more uncommon which is personal insults to myself from observations they make on my Instagram profile (A couple casual pictures of me on holiday and with friends etc) I'll be honest 99% of this doesn't affect me at all, because I understand this is inevitable for everyone and it is really just words on a screen, and retaliating will only do bad for my business, in terms of if they report my account, report me to my clients or I don't know shame me on a niche related online community. This is why I almost never reply and if I do, its always with a complete opposite and positive tonality. Some of the most obscure replies have been: "We had a bet that it was another person with another canned marketing scam. My head coach won because he correctly guessed the formulaic email response. I don't know what group is selling you guys this program but it keeps getting worse". ----(LIKE WHAT, IT ANNOYS ME THAT GYMS HAVE THESE BAD BELIEFS, HOW DO I CHANGE THEIR PARADIGM) "Sorry, I only give walmart gift card details over email to nigerian princes, not skinny white europeans"---(THIS ONE WAS QUITE FUNNY) "No, I do not believe I can bring my previous clients back, if they left, they left for a reason and are not coming back"--(SERIOUSLY, THIS IS AN INSANE MENTALITY FOR A GYM OWNER, SURE PEOPLE EMMIGRATE AWAY, BUT A LARGE PERCENTAGE LEAVE BECAUSE OF INJURY OR OTHER PRIORITIES GETTING IN THE WAY, WE ALL KNOW HOW EASY IT IS TO FALL OUT OF ROUTINE WHEN OBSTACLES APPEAR IN OUR LIFE, IT SHOULD BE HIS DUTY TO TRY AND GET THEM BACK INTO FITNESS AGAIN". "You were not transparent, you sent a BS message that wasted my time. I knew what it was. Find better sales tactics. Nobody wants their time wasted. We will never work with people like you"--(LOL SORRY)
0 likes • Aug '24
@Uncle Jimmy Mitchell yeah, sometimes it can be difficult to determine the criticism from the insults, makes outreach more fun at least
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Thomas Duckering
4
88points to level up
@thomas-duckering-1984
18, UK, Agency and that| Insta: @duckering_

Active 49d ago
Joined May 6, 2024
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