When Tom brought this up, it really resonated with me. In my practice, a key part of educating clients is helping them understand why they’re doing something. Reminding them of their “why” throughout their health journey makes a meaningful difference in both compliance and perseverance. It’s a simple yet powerful concept—one that I also apply in my own life and strive to instill in our kids.

Honestly---as I listen through the material--I often find myself stopping and pondering what was said--not because I don't understand, but because of the depth...and when you truly understand something that is when the real impact is made. Treating employees as people. Interesting. Do you know that? I know I have made that mistake in the past. What about appreciation and value? As an example, I cannot stand it when I go to leave a restaurant, walk past 5 employees standing around the hostess station and literally NONE of them say thank you. Even if I had a great meal, great service--when I walk past them and they don't say thank you on my way out, makes me reconsider if I go back. This is a consistent conversation in my business with my employees. Say thank you to everyone on their way out. Quite simply, they don't have to use my services over someone else. I know personally I prefer to go where I am valued and appreciated and a simple thank you goes so far.