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The De-Escalation Academy
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Doug Noll
28d •
General discussion
When “calm” backfired
Most leaders believe staying calm and explaining clearly will settle things down. When has that not worked for you? What happened instead?
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New comment 25d ago
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Richard Hamlin
1 like • 28d
Hah. When has it worked? People feel unheard and react poorly.
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Richard Hamlin
@richard-hamlin-1096
Professionally: Attorney since 1971, Mediator since c. 2000. Took Doug's weekend course on affect labeling. It has made life easier.
Active 2d ago
Joined Jan 2, 2026
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