Too Many Options Can Cost You the Sale
People assume that giving buyers more options makes them more likely to choose. But the brain doesn’t work like that. Choice creates friction. And friction slows decisions. When someone is faced with too many paths, too many products, or too many variations, the mind starts calculating risk: “What if I choose the wrong one?” “What if there’s a better option?” “What if I regret it?” That hesitation feels small, but psychologically it’s expensive. So the brain does the easiest thing possible, it avoids the decision entirely. This is called choice paralysis. It’s not that the buyer didn’t want what was being offered. It’s that deciding felt harder than walking away. Brands that remove friction, simplify paths, and make the next step obvious get chosen more often, not because they are superior, but because they are easier to choose.