(Full-Time) IT Support Specialist I || $42.5K - $64K/YR.
Location: 10024 Investment Drive, Suite 200 Knoxville, TN 37932 Job Duties and Responsibilities: - Install, configure, and troubleshoot desktop software including Microsoft Office Suite, Adobe products, and other desktop software. - Data analysis and entry - Assist IT with special projects - Support and administer third-party applications - Ensure equipment security and connectivity - Monitor equipment and network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses - Set up user accounts, permissions, and passwords - Installing, integrating, and configuring computer networks and systems - Identifying and solving any problems that arise with computers and systems - Maintaining existing software and hardware and upgrading any that have become obsolete - Monitoring computer networks and systems to identify how performance can be improved - Working with IT support personnel - Providing network administration and support - Triage support requests received via ticketing system, phone, email, chat, etc. - Install, configure, and troubleshoot network/local printers, scanners, and other peripherals - Collaborate with Tier 2 and Tier 3 technicians on escalated customer support requests. - Document and update knowledgebase articles and provide feedback on actual practices compared to expectations in IT policies and procedures. - Engage in continued training and education to improve skillset and acquire certifications. - Mobile Device Management - Setup mobile devices. Education/Experience/Licenses/Certifications: - High school education or GED required - AA or equivalent in Information Technology, or related field - Entry Level Skills Required: - Excellent interpersonal communication - Mid-level technical skills needed for data entry and to update internal software - Ability to set up and configure hardware - Strong teamwork skills - Excellent initiative – self motivated - Strong organizational and customer service skills - Excellent written and verbal communications skills - Basic experience troubleshooting computer hardware, software, and networks. Including but not limited to Windows 10 & 11, Office 365, Citrix.