Aug '25 • Job Postings
(Full-Time) IT Support Specialist I || $42.5K - $64K/YR.
Location: 10024 Investment Drive, Suite 200 Knoxville, TN 37932
Job Duties and Responsibilities:
- Install, configure, and troubleshoot desktop software including Microsoft Office Suite, Adobe products, and other desktop software.
- Data analysis and entry
- Assist IT with special projects
- Support and administer third-party applications
- Ensure equipment security and connectivity
- Monitor equipment and network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
- Set up user accounts, permissions, and passwords
- Installing, integrating, and configuring computer networks and systems
- Identifying and solving any problems that arise with computers and systems
- Maintaining existing software and hardware and upgrading any that have become obsolete
- Monitoring computer networks and systems to identify how performance can be improved
- Working with IT support personnel
- Providing network administration and support
- Triage support requests received via ticketing system, phone, email, chat, etc.
- Install, configure, and troubleshoot network/local printers, scanners, and other peripherals
- Collaborate with Tier 2 and Tier 3 technicians on escalated customer support requests.
- Document and update knowledgebase articles and provide feedback on actual practices compared to expectations in IT policies and procedures.
- Engage in continued training and education to improve skillset and acquire certifications.
- Mobile Device Management
- Setup mobile devices.
Education/Experience/Licenses/Certifications:
- High school education or GED required
- AA or equivalent in Information Technology, or related field
- Entry Level
Skills Required:
- Excellent interpersonal communication
- Mid-level technical skills needed for data entry and to update internal software
- Ability to set up and configure hardware
- Strong teamwork skills
- Excellent initiative – self motivated
- Strong organizational and customer service skills
- Excellent written and verbal communications skills
- Basic experience troubleshooting computer hardware, software, and networks. Including but not limited to Windows 10 & 11, Office 365, Citrix.
Physical Demands/Working Conditions:
- Normal work schedule 8am – 5pm Monday through Friday
- Full Time, 40 hours per week
- After-hours and weekend on-call as needed (rare but may occur)
- Majority of time spent in an office environment
- Infrequent travel
Here’s the link: https://www.linkedin.com/jobs/view/4290378470/?alternateChannel=search&refId=NpLoPpX2YZbOBv87E9648g%3D%3D&trackingId=%2FmJRRNkujUXpVWfeltIZfQ%3D%3D
Check this job out!!
4
8 comments
(Full-Time) IT Support Specialist I || $42.5K - $64K/YR.
skool.com/bowtiedcyber
The New Public BowTiedCyber Community
Leaderboard (30-day)
1
+22
2
+21
3
+15
4
+15
5
+14
Powered by