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1 contribution to GHL Blueprint
Unsubscribe issues in GHL
I'm trying to add an unsubscribe link to the emails inside my workflow automations, but my account only shows the inline/simple email editor for workflow emails. In this editor: - There is no Footer tab - There is no "Show Unsubscribe" toggle - There is no drag-and-drop builder - There is no template button - There is no option to save the email as a template - Typing {{unsubscribe_url}} or {{unsubscribe_text}} does not render a real unsubscribe link (it sends literally as text) I also tried: - Preview → doesn’t render unsubscribe (expected) - Send test emails → still does NOT replace the merge tag - Adding new email steps → still opens the same simple editor - Looking for New Builder / Classic Builder switch → not available - Searching subaccount/agency settings for Email Builder 2.0 toggle → can’t locate it Basically, all my workflow email steps are stuck using the old Inline Workflow Email Editor, which appears to not support unsubscribe links, and I can’t upgrade them to the new builder from inside the workflow. I’m trying to figure out: 1. How to enable the New Email Builder inside workflow email steps in my subaccount 2. How to get the unsubscribe merge tag to actually render, or 3. Whether there is a setting or permission I need enabled (Labs, Agency, Subaccount) Any help would be appreciated because right now workflow emails can't add unsubscribe links at all using the editor I’m seeing.
2 likes ‱ 7d
@Sarah St John This is a known issue with older workflow email steps. They never auto-upgrade. Does your agency have Email Builder 2.0 turned on in Labs? That’s usually the blocker. Also, have you tried deleting the email step and adding a fresh one? If the new builder is enabled at agency level, it should open the updated editor.
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Liza Nikosz
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Active 2h ago
Joined Dec 3, 2025
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