Hi all! I am nearly at the 10 poster sale mark and just wondering if anyone else has come across the AI art being refunded due to quality. This issue only seems to come up when A1 posters are sold. I have sold 10 posters in total with 2 of these being refunds. I have a 100% refund rate on A1 posters which is annoying as that's where the profit comes from. I understand where customers are coming from but how do we resolve this? The usual complaints are overall quality of the print. It's possible I am biting off more than I can chew in the design style Ive decided to go with. Any advice on this from anyone with similar issues in the past? I have followed Toms advice on scaling. Another question is how do you deal with over seas refunds? With not having any reviews yet I'm just giving people full refunds without asking them to return the poster however, not sure if this is best practise. I have linked my shop below so you can see my design style. Im open to any feedback. https://www.etsy.com/shop/GroovyWallCo?ref=seller-platform-mcnav

Hi team. I ordered a poster for a customer on the 2nd of December and still don't have the tracking to be able to complete on Etsy. Now a day overdue on completing. Do I need to change my processing time as well as delivery times due to Christmas? Thanks

Hi all! Ive just had my first order. Etsy is saying payment is processing. Do I hold off from sending the print to printshrimp until the payment has been processed?? Thanks all

Hey all! Ive created a huge batch of poster ready to upload but im really struggling with the mockups. Ive purchased some off etsy - using a tool called photopea which gives you basic photoshop features. Every time I upload the poster it requires me to crop some it off which is super annoying. Does anyone in here have a good process to mockups? Is photoshop worth investing in for this purpose?