We’re on a mission to help drayage brokers secure freight without cold calling or long hours prospecting. As an ex broker I understand that the industry has it wrong. You shouldn’t have to be good at sales to perform well. There’s sales and there’s operations. Stop combining them because the industry has been doing so.

What’s the most important point in the supply chain process to stop Freight Fraud? As a broker we always call the number for the carrier whose trying to book a load with us on the fmcsa website and ask for the dispatcher. Red Flags are No one answers They don’t have a dispatcher by that name They don’t have trucks in that area. Even if a carrier is validated in the many online platforms. No matter how legit everything looks from a carrier packet standpoint Calling the carriers listed phone number on the FMCSAs website and verifying the communicator is step one in protecting yourself from fraud. Anybody with any other tips?

The number of apps an asset is required to use, in order to provide tracking data to broker customers varies. Brokers are increasingly insisting that assets use their apps to guarantee business. It is debatable whether a broker should demand such visibility and, if so, whether this should be a direct cost charged to the broker, considering they only require proof of delivery. Thoughts?

Has anyone ever been turned away for not being certified in Sanitary Transportation practices when dealing with food and beverage customers?

3 years ago I pulled the plug on our LTL TMS “Rate Shop” Service. This is where our clients had access through our TMS to our carriers and rates and our clients could pick their carrier, service and price. We pivoted to a Managed Freight Service only. Our clients utilize our portal to get a service and price for their LTL shipment and Gateway decides how it moves. These LTL shipments then move either on our own trucks, move in our partial load network or get brokered out to an LTL carrier that our professional agents choose, not the shipper. Although we lost a few system users, we picked up a lot of business from our current client base as well as other shippers looking for a better managed distribution system. When most brokers concentrate on large volume low margin accounts, we like to fill the needs of those shippers looking for the most optimum distribution needs, not necessarily the cheapest. Being a participate myself in the “Rate Shop” TMS world for many years, I can truly say I am glad I made this change 3 years ago. More reward, less headache and just better clientele.