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104 contributions to Poster Print on Demand
EU frame returns question?
I've got a customer in Germany who is unhappy with a framed print as "the oak looks much lighter in real life than in the photo", and now she wants to return it. I've used the image Printshrimp supplied with the frame options on my listing. I don't really know what to do in this situation. Some advice would be greatly appreciated? Could this be a Etsy case option?
0 likes • 1d
so sorry to hear this, did the frame actually seem to be a different colour from her photos?
0 likes • 19h
@Jenna Dale I think it looks lovely!! Nor would I say that it is significantly different, how frustrating
What do you want to see improved?
Hey guys, We love the feedback you give us. How can we improve our software or service? Is there anything you wish PrintShrimp did or anything you find annoying? Also, for the record, we’re constantly changing stuff. In the last month alone we’ve launched: - Bundles: sell sets of prints as one listing - Third variation in bulk listing - Phone friendly pages - Fine art - Square frames (this week) - Better AI titles and descriptions - Switching between accounts without logging out - Uploading 2:3, 4:5 ratios to bulk listing - More API capability - Probably about 500 bug fixes 😂 Please, anything you think that can be improved - let us know! Max & Tom
0 likes • 12d
@Max Murray Wow that was super quick! Thanks so much
1 like • 11d
With the etsy integration, do they provide customer e-mail addresses? If so, is it possible to get the delivery update e-mails sent directly to the customer?
AI Email
I’ve just seen the new Etsy email about using AI & needed one unedited photo against a real background. Will this effect us?
1 like • 13d
Me too!
Packing label for damaged items
If a customer has lost the packing label but still has the packaging for a damaged frame is there anything that can be done?
0 likes • 19d
@Mihai Volintiriu thanks
Want to be in a PrintShrimp video? (and get some freebies in return? 😏)
Hey everyone! We're putting together some videos of real members talking about their poster journey and we'd love a few of you to be in them. Nothing fancy. Just you, your phone, 60 to 90 seconds, talking about where you were before PrintShrimp and what's happened since. Doesn't matter if you've made 2 sales or 2,000, or whether you're camera-shy. Honest beats polished :) We are keen to bribe people with either free software, a free package of some of your prints, or wallet credit added to your account! If you're keen, drop a comment and I'll send you a simple brief with what to talk about We'll pick a handful from each stage… just starting, first few sales, and consistently selling. Thanks guys! As I said, drop a comment if you're interested and I will get in touch :) Max & Tom
0 likes • 19d
Also happy to help
1-10 of 104
Katy Hampson
5
317 points to level up
@katy-hampson-3122
Loving this journey

Active 6h ago
Joined Sep 17, 2025
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