How You Can Communicate Accurate Dispatch Times to Your Customers
Hey guys, Ensuring your delivery times are communicated to your customers accurately are key to ensuring customer satisfaction and ensuring positive reviews, so here's just a few things to bear in mind :) Update Your Dispatch Times to Exclude Weekends: PrintShrimp dispatch times are based on working days (Monday-Friday). As all print locations close on the weekends, it is important to ensure this is accounted for on your Etsy shop. In Etsy, head to: Settings -> Delivery Settings -> Order processing schedule And then select Monday - Friday. This communicates to your customers when orders will be dispatched, and also means you do not have to mark orders as complete over the weekend! Be aware of PrintShrimps production times: Different countries have different production times. Most UK and US orders do dispatch the same or next working day but please be aware of how other countries production times vary. It is all clearly outlined in the below table: https://www.printshrimp.com/pricing Your Production Times and When You Can Add Tracking: Ensure you have set your dispatch times and shipping times to accurately reflect the production and delivery times of PrintShrimp. We recommend setting your processing time as either 1-2 or 1-3 days. Etsy does not mind if you add tracking a few days after marking an order complete! You can do this by clicking 'Add a Package' Also, if you are enjoying using PrintShrimp then please feel free to leave us a TrustPilot review! It really helps us out ๐ https://www.trustpilot.com/review/printshrimp.com