Local businesses reach out wanting websites, SEO, automations. But their actual service is weak. Bad follow-ups. Poor customer experience. Inconsistent delivery. Hereās my concern: marketing brings attention, but reviews reflect reality. If customers only leave reviews when theyāre unhappy, the agency ends up taking the blame when rankings or conversions donāt āwork.ā Money is money, sure. But constant damage control is a headache I donāt want long-term. So whatās the right move here? Take the deal and manage expectations? Or be upfront and say: āFix the service first, then we scale demandā? Curious how experienced agencies handle this.