Help !!
Local businesses reach out wanting websites, SEO, automations.
But their actual service is weak. Bad follow-ups. Poor customer experience. Inconsistent delivery.
Here’s my concern:
marketing brings attention, but reviews reflect reality.
If customers only leave reviews when they’re unhappy, the agency ends up taking the blame when rankings or conversions don’t “work.”
Money is money, sure.
But constant damage control is a headache I don’t want long-term.
So what’s the right move here?
Take the deal and manage expectations?
Or be upfront and say: “Fix the service first, then we scale demand”?
Curious how experienced agencies handle this.
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Help !!
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