Most people open ChatGPT, fire off a prompt, get an OK answer, and move on. The thing that quietly separates the people getting incredible results from everyone else isn't a secret prompt — it's that they spent 5 minutes on Custom Instructions and never had to repeat themselves again. Custom Instructions sits in your settings. It's two text boxes ChatGPT reads silently before every reply, in every chat. Set it up once and the model already knows who you are and how you want to be answered. Here's the 5-minute setup that actually moves the needle: Box 1 — "What would you like ChatGPT to know about you?" Drop in three things: what you do, who you serve, and what you're working on right now. Example: "I run a SaaS business in customer support automation. My audience is small-business owners and marketing teams. I'm focused on growth and content right now." Skip hobbies and personal trivia — keep it work-focused. Box 2 — "How would you like ChatGPT to respond?" This is where most people leave money on the table. Tell it the tone, the format, and the things you don't want. Example: "Be direct and concise. Skip disclaimers and preambles. When I ask for copy, give me three variations. When I ask strategy questions, push back if my thinking is weak. Use plain English, not corporate-speak." Save it, open a new chat, ask the same question you've been asking for weeks. The difference is immediate. Two things to watch out for: don't stuff it with everything you can think of (the model weighs it heavier than you'd expect, and bloated instructions make answers worse not better), and revisit it every couple of months as your work shifts. What's in your Custom Instructions right now? Drop a line or two below — happy to suggest tweaks. Jason 🙌

You can now allow users to upload files directly in your chatbot window. This has been requested a lot, especially for support and onboarding use cases. Here’s what’s supported: JPEG (.jpg, .jpeg)PNG (.png)WebP (.webp)HEIC (.heic)PDF (.pdf)Word (.doc, .docx)CSV (.csv) Maximum file size: 10MB per file. This means your users can now: • Send screenshots when something isn’t working • Upload contracts or forms• Share product spreadsheets • Send mobile photos straight from iPhone • Provide documents for analysis You’ll find the toggle inside your chatbots appearance settings (paid plans only). Enjoy! Jason

I've been using OpenClaw for the last week and for a business owner, it's insane what you can do with it. It's so good, I'm thinking about starting another group just for OpenClaw users. Have you tried it yet? Jason

Quick heads-up on a new feature we’ve just added to FastBots that I think a lot of you will appreciate. You can now connect one or multiple email addresses to your chatbot, and it will automatically generate replies to inbound emails using the same data your bot already knows. What I really like about this one is the control: - You can review and approve emails before they’re sent - Or, once you’re confident, let it reply automatically - Replies come back in minutes, not hours - Full email history stays inside FastBots It also handles follow-up replies properly, so the AI has the full email thread as context before responding again. This is available on the Business plan and above at the moment. I’ve recorded a short walkthrough showing exactly how to set it up and how it works in practice here: 👉 https://youtu.be/reXRwqtWZT4 If you’ve got questions, drop them below. I’d love to hear how you’d use this in your own business! Cheers Jason 🙌

I’ve run hundreds of webinars over the years, and the annoying part has never been the live session.It’s everything after. Recording issues.Editing.Pulling clips.Trying to turn one webinar into useful content. One platform that handles this really well with the help of AI is this one 👀 What stands out: - Reliable live webinars with chat, polls and Q&A - High-quality recordings every time - Text-based editing (delete words, the video edits itself using AI) - Automatic short clips pulled from the best moments It means one webinar can realistically turn into weeks of content without opening a traditional editor. If webinars, workshops, podcasts, or long-form videos are part of your plan this year, it’s worth a look. Cheers Jason