Hi. I have Twilio number imported into Assistable. I have an SIP trunking setup for the sub account and have 2 numbers added into it. For some reason the calls keep getting disconnected mid during the calls. Is anyone else facing the same issue? Workspace ID: 1747413561617x583989561629998200 Location ID: kulvf5nTBWWZ0eSNPcM6 Call IDs that got cut abruptly today: call_fdaeb59183733ae00cbf9759f21 call_dccdb8cb708b2657de82ac4ed2a call_e281e61869c02ddcb050e66cf70 call_c8a62c8c7b06d689359bfb8e702 call_d91c74017cc0b3ec00bc3eac065 call_7ddf47b789be3c62bc6b5245149 @Mike Copeland @Jorden Williams @Assistable Team

@Jorden Williams @Mike Copeland @Luis Garibay @Wateeb Khan Can you create a way to automate a new user in assistable? We are looking to automate the user creation in assistable. Is this possible? Thanks

Hi everyone, I just read a LinkedIn post where someone lost $20K in minutes because their Voice AI callback form was hit with fake international numbers. Their agent kept calling and talking, draining their balance completely. This is a wake-up call for us. We should make sure we’re fully covered against something like this — things like CAPTCHA, spend caps, geo locks, concurrency limits, etc. I wanted to bring this up here so we can make sure we’re all covered and avoid any risks like that and protect ourselves and our clients. Better safe than sorry. 🙃 We’ve seen a few of our clients go through this too, and it can get really messy really fast. That’s why I think it’s important we put the right safeguards in place together. 🙌 @Assistable Team @Mike Copeland @Jorden Williams

Hello, We raised this request before, but the matter is becoming increasingly urgent. Could you please let us know when we can expect a solution for Assitable’s European customers? We specifically need a GDPR-compliant setup with servers located in Europe. A short roadmap or timing on this would be greatly appreciated. Thank you in advance.

I didn't even notice right away, bc I don't check my Assistable account every day and you don't have notifications when balance goes negative or top up not working - and again all Thursday long these international calls maxing out my voice ai on my website. Already reduced it to 5 mins but they kept going until there was no money left. Support said that Jorden would try and block some of those numbers, but that's not enough. I cannot use any sample bots or numbers on my site now, bc I'm constantly being autocalled from fake numbers maxing out my card. This is a really serious situation and can happen to anyone here. (see all details and attachements in my prior post). What are plans to address this and protect us? How is it even possible to auto-trigger this much (it's listed as outbound)? Please help, bc this is really scary and can happen to anyone here. As as starting point, please have instant email notification for every topup charge and also negative balance. That way we can at least go in and remove our card for the time being, bc it could easily spend thousands of dollars in a few hours - and who would reimburse me? Thanks for your attention! PS: also just realized that they must have started again as soon as I added money on Thursday and then maxed it out. I had waited and left it negative bc I was worried about that and had hoped to hear from Assistable on what would be done, but it seems as soon as I put money in the automation will start again. I archived that number now and replaced with another, but am scared to add money again. What can we do?