One of the things we probably should document how we do it and haven't shared with the community yet (I don't think) is our process for dealing with end of day (EOD) reports. Every day staff is to submit an EOD, including a short journal of the day, wins, where they want help, how they've used AI, etc. This is done via a form in Airtable. We then feed that EOD into Make.com which puts a draft of an e-mail response to them in my e-mails. To help it with drafting the e-mail, we have a prompt that has knowledge about our core values and that we like the leadership style of John Maxwell and Simon Sinek. I then have the headache reduced of having to figure out how to respond, but I do customize most of them still with an extra question or thought or encouragement or response to their question. It gives accountability, but also great interaction and helps me keep my finger on the pulse of what's happening and how people are struggling since the vast majority of staff are virtual. Plus, that I also have responsibility to them and that since they are required to fill out EOD, essentially I am obligated to respond.

@Kay Walker absolutely! if you want help setting up something like this, happy to hop on a call and walk you through how we do it

@Heber Perez that's sooooo true!!

@Jt Olmstead agree to agree