What's your use case? How did you import Users? As CSV, sync via Entra or automation? What's the attributes, or do you keep it simple?

Hi, everyone! A user asked me how “Reply to Customer” works in JSM — they want to ensure that if an Admin comments via “Reply to Customer,” only the initial Reporter is able to see the comments, but I believe the comments are public in the portal, correct? Is there any way to *only* let comments be seen by the Admin & Reporter when using “Reply to Customer?” Thank you!

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How do you utilise these in combination or separate, to avoid groups of people seeing other spaces? What are the best practices for having multiple projects within one site?

I am currently engaged in consulting a german authority regarding the DC EoL. Besides the political aspect which I do not want to cover, there is the technical aspect. What I am curious about is what kind of strategic moves do you already see on the horizon? Like the following: - Asset likely will be untied from JSM - usage based pricing: Asset objects, Rovo conversations, AI usage - push towards collections - more than the usual 10-15% pricing increase when DC is sunsetted Maybe I missed some tendencies, which are already obvious?