Have you ever worked with multiple projects and multiple emails ? We have several projects, and as we're optimising. I'd want to set up one project and associate distribution list to request. Can't find any solid info on this (as these emails are without credentials). For other projects I want to associate a better email to each project. Ie. Let's say we have one space for new business, and I'd want new_business email (this time either shared or an email with credentials) to link, as to get incoming tickets straight from the emails. I believe this is handled by Incoming Mail , under Jira admin settings, and then to be adjusted in space settings, notification email. Am I correct? If there's a video tutorial, feel free to share. (That's the last piece of the puzzle before completion of a massive optimisation of Jira and I can move onto other priorities. Would appreciate any tips, guides or instructions as to faster implement this.)

Hi team, We're looking at running a full audit of our Jira instance and have been talking to a local solution provider. To be fully transparent, our instance is chaotic and there is (was) no governance whatsoever. Outside of duplicated fields, schemes etc, I wonder what should we be looking for from the consultant, I am probably too focused in on the Jira cloud instance but really need to get best value from this audit and then look at our broader Atlassian accounts. Thanks all!

Anyone is using the beta application of Atlassian for Assets and Entra integration? Any thoughts, tips, etc.? I'd like to use it (do you need guard for this?).

If you were to need a help desk for external client support today. Would you build it with Customer Service Management or Jira Service Management and why? I'm trying to understand the scenarious where right now it still best to use JSM for external help desk and not go down the CSM route (at least not yet). Atlassian marketing positioning suggest a line in the sand that if external customer help desk, then go CSM, if internal staff help desk then JSM.

I am looking for some fast feedback. I am also doing some researching into consulting and prices. Are you a teacher or Atlassian consultant? What's your hourly price, for people who seek your rapid support? Wishing everyone a good new week.