I'm not sure if this is a prompting issue, hallucination, or system glitch, but the bot works well one day and then has major issues the next. It's too inconsistent for me to confidently use it with clients. The biggest problems are: -The bot says certain times are available when they're not. -It mismatches dates and days of the week. It says no morning availability for Wednesday (tomorrow), but then schedules me for Wednesday (tomorrow) morning. -Conversations inside the Chat Lab are great, but the behavior changes completely when we test through SMS. I’ve already tried remaking the calendar, making sure time zones were correct, duplicating the bot, refreshing OAuth, and adding the calendar ID directly into the prompt, but nothing seems to fix it. Has anyone else dealt with this or found a solution?

The summery even confirms it failed to update the phone. The tool "Update User Details" was active. Summary The agent scheduled an 8-minute call with Mike for Wendi xxxxx on Friday, November 14th at 6:30 PM. Wendi updated her phone number during the call, but the system failed to update the contact info. Despite this, the agent confirmed the appointment and assured Wendi that Mike will call her at the new number. User: can you call me at my new phone number? Agent: Of course, User: Hello? Agent: Hi Wendi, I’m still here! You mentioned User: Okay. Agent: you have a new User: Yes. Agent: Great! Could you please share your new phone number so I can make sure Mike calls you at the right one? User: Yeah. Seven one seven nine zero eight thirty seven sixty. Agent: Thanks for sharing your new number. I'll Agent: update it so Mike calls you there Friday at 6:30 PM.Thank you, Wendi. I have your new User: Thank you. Agent: You're welcome, Wendi! We appreciate Brandon sending you our way. Mike will call you this Friday at 6:30 PM on your new number. Have a great day!

Many integrations in GHL are simple/straightforward — DNC validation, enrichment, appending data, sending to an external SMS or email system. Let’s say a sub-account adds 25,000 new contacts in a month. You might have: - A DNC lookup API - A secondary workflow that sends to an email automation platform - A webhook response from that platform pushing updated fields back into GHL - That’s 50k to 100k+ premium actions right there — over your 65k cap on the GHL top-tier Workflow Pro plan. Add another 25k contacts that month and you’re instantly at maybe 200k, with overages billed at ~$4 per thousand (GHL workflow Pro would cost $190 for 100k premium. Its $4 per thousand after 65k). Now imagine 100k contacts per month across multiple integrations — Zapier, n8n Cloud, or Buildship — and it’s easy to burn through hundreds of dollars on what are, in reality, just lightweight HTTP transactions. This isn't for complex multi-branch automations or AI agents, just simple POSTs, Gets and PUTs. But we pay premium pricing for every single one in GHL. Why Not Just Self-Host? I know what you’re thinking: “Just self-host n8n.”And you’re right — it’s a great solution if you have the infrastructure, dev time, and the need for complex flows. But not every client or agency wants to: - Spin up and manage a VPS or containerized instance for simple in/out workflows. - Handle SSL, backups, scaling, and monitoring. - Deal with maintenance and auth security for short-term or mid-volume use. - Imagine you’re doing a buildout to hand off to a client. Maybe building a self hosted N8N for a client isn’t practical. Especially when you just need reliable API-to-API data movement. In this case, you build and hand it over to them. The Middleware Solution So I built a middleware app that lives between GHL and your 3rd-party tools. It’s not a complex visual builder. It’s not another automation layer. It’s a lean, API-based relay that: - Passes data between GHL external apps via API/webhook. - Supports both outbound and inbound directions. - Maintains contact IDs for full traceability. - Uses the same GHL variables - Includes logs for debugging and audit trails. - Eliminates cost per GHL Premium action (because APIs and webhooks are free). -

@Michael Copeland Not sure if this is in any new training but I wanted to point out that my clients have tens of thousands of contacts, thus thousands that have had "stop bot" added in the past. I would suggest including a step in your migration training to apply the "ai_off" tag to every contact that currently has the "stop bot" tag. Apologies if this was already covered.

For over 10 minutes the AI tried talking to a busy signal (listen to shortened version.) Is there a trick to detecting this and ending the call?