When I started doing a little weekly post about events happening around Skool, I had absolutely no idea where it was going. That post became a PDF. The PDF grew. I started manually loading events into a calendar. We created templates. Then automations. Then Magic Buttons. And somehow, a few months later, I'm sitting here with an actual website. Which is slightly ridiculous when I think about it. But looking back, the interesting bit isn't really what we built. It's what I learnt while building it. 1. You don't need to know where something is going before you start. I couldn't have planned what SED is today because most of it hadn't even occurred to me yet. Sometimes you only get to see the next idea because you acted on the last one. 2. Listen when people DON'T do what you expect them to do. This one has been uncomfortable at times. 😂 It's very easy to think, “Well, I've told them what to do. Why aren't they bloody doing it?” But people not doing something is information. Maybe it's too complicated. Maybe it takes too long. Maybe they don't understand why it's worth doing. Instead of getting annoyed with people, I've learnt to get curious about why. 3. Your customers will help you build your business if you pay attention. Some of the best changes we've made haven't come from sitting around having brilliant ideas. They've come from watching what our members struggle with, what they ask for, what they don't use and what makes them say, “Oh, THAT'S easy.” That's gold. 4. Don't get too attached to something just because you spent bloody ages creating it. Ouch. 😂 I've created things that worked perfectly well... until they didn't. The temptation is to hang onto them because of the hours you've already put in. I've learnt that sometimes the smartest thing you can say is: “Well, that served its purpose. What's next?” 5. You are considerably more capable than you think you are. This might be the biggest one for me. There have been plenty of moments during this journey when I haven't known how to do something.