I have been troubleshooting all day long and I just want to shoutout the xleads support agents that I got to work with today. Baleegh and Ali Raza I believe were their names and they were so responsive and helped me figure out what was wrong. It's unfortunate though that I can't get an admin on the weekends to help me add a user on my account. Baleegh said that he sent an internal request though so that should help it get started quicker!