The guest is always right ..
I worked in hotel management for like 30 years ( I know I don’t look old enough 🤣) and the first thing we learn is that the guest - replace with client if you want - is always right.
Regardless if they call you names. Blame your staff’s shortcomings on their entire life’s happiness
Seriously think that bedbugs bit them.
The point is -
So what? It’s their perspective.
Not personal. To you.
Deal with it. Acknowledge and move on to the next guest.
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The guest is always right ..
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