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How We're Deciding What AI Does
We've been building a new business service, and the development has given us an unexpected opportunity. We knew that AI would play a role in retrieving and processing information. What happens with that information is still a human connection with our clients.
Because we didn't start with an existing workflow, we've had the opportunity think about how the work and the client conversations should happen.
Automating an existing activity often falls into the trap of replicating the way something has always been done. Approaching a familiar task with a fresh perspective creates some unexpected discoveries.
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How We're Deciding What AI Does
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