A Community Still Needs A Customer Journey
One thing I am realizing as I build this Skool community:
Even if you have been in business for years, every new offer or community forces you back to the basics.
I am looking at Skool the same way I look at The Institute Corona.
It needs a customer journey.
Not just random posts.
Not just good ideas.
Not just trainings sitting in a library.
A real journey:
1. Someone joins.
2. They understand what the community is for.
3. They know the first quick win to chase.
4. They get a simple tool, template, Loom, or agent they can use right away.
5. They get a result.
6. They know the next step.
That is what makes a community valuable long-term.
The question I keep asking is: What is the simplest deliverable I can give someone that helps them implement immediately?
Because information is not enough.
The win is implementation.
For your own business or offer, ask this:
When someone first comes in, what is the first result they should get as fast as possible?
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Gilbert Urbina
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A Community Still Needs A Customer Journey
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