From 4 -> 2 (and a Lesson Learned)
Well, this wasn't as call-filled a week as I'd hoped. 🙁 2 people canceled and have yet to reschedule (no surprise.) As far as the two calls that did occur, 1 went very well, the other, not so great. Sill hasn't led to conversions, but the difficulty led me to realize that I need to make a clearer path for my clients. He felt like a lot of information from other sources was pulling him in different directions. As he said, "I don't feel like I'm making any forward progress, and I just need a direction to go in, even if it's not, like, the perfect direction, right? Like, just having one direction to go in instead of all these different ones." So I asked him, "Has what I said felt like a path moving forward, or does it feel like another one?" His response: "I could see a path there. I'm not 100% sure it's the path I need right now, but I'd have to think on it more to really digest it all." I got intimidated here because this was a person who's been in gaming for a while and wanted to transition to a different area in gaming. I should have probably said, "What would make this path what you need right now?" or "Why isn't this what you need right now?", but I just didn't think of it. Hopefully, if I come across that kind of situation again, I'll be able to utilize those lines of questioning to get at a deeper answer. Alanis, take it away!