One of our community members just got featured in a major industry piece.
— shop owner for 40+ years — was asked what it actually takes to survive the next era of auto repair. His answer wasn't about EVs. It wasn't about equipment.
It was about this:
"Take care of your employees. Take care of your customers. They are the lifeblood to your legacy."
Simple. But most shops are still getting it wrong.
The full article covers where the industry came from, what's killing it now, and what the guys who built their careers the right way are saying about where it's headed.
It's worth 9 minutes of your time.