18d • General discussion
Midday check in. Let’s talk about something that gets overlooked.
Advisor to advisor courtesy.
That customer standing at the counter is not just your teammate’s problem. That ringing phone is not someone else’s responsibility. That guest who just walked in and has not been greeted yet — that is on all of us.
The success of your service drive is not measured by how well you took care of your customers. It is measured by how well every customer was taken care of. Period.
When you walk past a customer because they are not on your ticket — you just failed the entire department. When you let a phone ring because it is not your line — same thing. When you watch a guest stand unacknowledged because your head is down in your own repair orders — the whole drive loses.
This is not about doing someone else’s job. It is about understanding that every customer who walks through that door forms their opinion of this dealership based on what they experience. Not just with their advisor. With everyone.
The best drives in the country are not built by individual performers. They are built by teams who genuinely have each other’s backs.
Be that teammate today. Every time.
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Midday check in. Let’s talk about something that gets overlooked.
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