Service Leader Academy
Public
30 members
Free
You are standing at the counter. A customer is upset and you are not sure what to say. Your tech has not updated you in hours. You have three other customers waiting and your phone will not stop ringing. Nobody taught you how to handle this. Nobody sat down and showed you the standard. You figured it out on your own — or you are still figuring it out right now.
That is not a you problem. That is an industry problem.
Service advisors are the most important customer-facing position in the dealership. And the most undertrained. Service Leader Academy exists to change that. Built by a career automotive professional who has worked every level of the dealership service department — this community gives service advisors and service managers the structured training the auto industry has never provided.
Learn the MIKE TOLEDO Method. Master the service drive. Build customers for life.
Train right. Lead well. Serve with purpose.
powered by
skool.com/service-leader-academy-7585
Frustrated customers. No training. No support. Just figure it out. Sound familiar? There is a better way. This is where it starts.