17d • General discussion
Before we get into anything else — let me ask you something.
Think about the last time a customer made you feel completely in over your head.
Maybe they came in already angry and nothing you said landed. Maybe you gave them news about their vehicle and the conversation fell apart. Maybe you looked at your WIP at 3pm and realized you had not updated three customers and had no idea where two of their vehicles were.
That moment — that feeling — is what this community exists for.
Not because you are bad at your job. Because nobody ever showed you how to handle it. You were handed an iPad, shown a few things, and told to go figure it out. And you did. Because that is what service advisors do.
But figuring it out alone has a cost. It costs you surveys. It costs you customers. It costs you energy you cannot afford to spend.
Service Leader Academy is the training that never existed. Built by someone who spent their entire career on the service drive — not in a classroom — and who got tired of watching great people fail because the industry never invested in them properly.
This is where that changes.
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Before we get into anything else — let me ask you something.
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