ACCOUNT BANNED - Video Inside Explains Why

First off… no, your Skool account isn’t banned 😄. But a clicky title got you here, and now you get the full story.

I took a deep breathe and made a hard call this morning....

Yesterday, something happened that I want to share—not because it’s dramatic, but because it’s the kind of thing we all deal with when running a business or managing a community.

The Situation

We’ve been DM’ing members about our current “fastest, easiest foot-in-the-door” offer—something I’ve had people come to me asking for. Most replies have been positive.

Then I get this:

“No. Tired of these low-cost offers and infinite upsells.”

Okay, fair. I replied to clarify (there’s usually no more than two offers and asked if they’d prefer a bundle). Their response?

“Purchased from Herschy before. Not a fan.”

I politely asked what they didn’t like. The reply:

“Would not recommend your product.”

How I Handled It

Step 1: Pause. I don’t fire back in the moment—I give it 12–24 hours.
Step 2: Research. Checked their history—hadn’t purchased in years except for one old WarriorPlus tool I no longer own or manage.
Step 3: Decide. I realized this wasn’t the type of member who adds value to the group. Constructive criticism is fine—blunt negativity without context isn’t. I removed them from the group.

Why I’m Sharing This

Because this is customer support 101—sometimes the right move is to preserve the group’s culture and your own energy.

I also had two other conversations yesterday that were totally different—respectful, productive, and actually fun. That’s what I want here.

Your Turn