Who Can Fix It? Edition: Data Quality
Scenario: You're the Salesforce Admin at a UK recruitment agency. The sales manager is frustrated because Lead phone numbers are a mess. Some have spaces, some start with +44, some are missing digits. Callers waste time and the dialler keeps failing.
She asks you for one thing: reps must not be able to save a Lead unless the Phone field contains exactly 11 digits, numbers only.
Who can fix it? Which option actually solves the problem?
A) Add a validation rule using REGEX on Phone to block saves that are not 11 digits
B) Make Phone a required field on the Lead page layout so reps always fill it in
C) Change the Phone field type to Number with a length of 11 to lock the format
D) Create a duplicate rule on Leads that warns reps when the Phone format is wrong
Vote in the poll and tell us in the comments WHY you picked your answer. I'll reveal the answer and the reasoning tomorrow. 👇
Option A
Option B
Option C
Option D
17 votes
5
9 comments
Who Can Fix It? Edition: Data Quality
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