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Pathway To Salesforce (PTS)
884 members • Free
145 contributions to Pathway To Salesforce (PTS)
4d •
Team Alpha Thursday – Service Cloud Session Tonight 💙
Tonight’s focus: Salesforce Knowledge Base - What it is - How to use it in Service Cloud - Key benefits for agents & customers - Step‑by‑step setup & implementation Hint: we gonna recap on profile edition, object level security etc very important All led live by SalesforceExclusive—come ready to learn, ask questions, and take notes. Admins, this is your chance to level up your support game. 🚀
3 likes • 4d
@Emmerencia Schnauder Please Emmerencia was this the beginning of Service cloud Class for the new Alpha?
3 likes • 4d
@Emmerencia Schnauder Thank you very for the information.
8d •
TO THE NEW STUDENTS
Don't allow shame of I have over stayed in Team Delta move you to Team GAMMA to disgrace yourself. Do not follow anybody to Team GAMMA if you don't have foundation in Team delta, please learn the basics in delta with a good understanding of object and field creation before you leave delta. Many of us are in GAMMA for the 5th time because we don't have delta foundation. Don't be like us, that is why I am sounding this . Learn once and for all in Team Delta before moving out. Don't allow shame to move you.
13d •
VALIDATION RULES
After spending the last 12 hours on validation rules alone i can proudly say i have just passed my validation rules certification. 😀😀🤣😁
2 likes • 12d
A big Congratulations to our Mentor Nelson Orugbo on that wonderful achievement of Validation Rules. We are proud to be part of your group.
18d •
🧠 WHO CAN FIX IT? TEAM GAMMA EDITION
You have just joined a UK recruitment company as the Salesforce Admin. The company has Sales Reps, Sales Managers, and a Compliance Team. Here is the issue: Sales Reps can see Opportunities owned by other reps. Sales Managers need to see records owned by their own team. The Compliance Team needs read only access to all Opportunities above £50,000. The business does not want everyone seeing everything anymore. What is the best security approach? 💬 Vote and explain your reasoning. This one tests whether you understand record visibility, Profiles, Permission Sets, Role Hierarchy, and Sharing Rules. YOU CAN ALSO EXPLAIN WHY YOUR OPTION IS CORRECT IN THE COMMENTS
Poll
16 members have voted
3 likes • 18d
C is correct and by OWD default we set the baseline access to all owners record. Then the Role Hierarchy grant visibility vertically, which enables the Sales manager to have access to see record own by their team. And use permission set , to grant access to the compliance Team to have read only access to all opportunities above £50,000.
18d •
🧠 WHO CAN FIX IT? TEAM DELTA EDITION
You have just joined a small UK company as a new Salesforce Admin. The business currently stores customer details in spreadsheets, WhatsApp messages, emails, and notebooks. The owner says: “We bought Salesforce, so we expect it to fix our sales process, organise our customers, and make the team perform better.” As the Admin, what is the most accurate response? 💬 Vote and explain your answer in simple words. This one tests whether you understand what Salesforce does and what a Salesforce Admin is really responsible for. YOU CAN ALSO EXPLAIN WHY YOUR OPTION IS CORRECT IN THE COMMENTS
Poll
33 members have voted
5 likes • 18d
I go with ( B ) because Salesforce helps Customers to Organise data and track their activities and feedback, enabling the customer 360 in a single place, improvement Visibility to track progress on the Business needs and processes. The Admin is there in order to ensure that the security configuration of the platform is intact and ensured that only the right Users have access to the platform.
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@patrick-ayemere-okpere-3093
Aspiring to become a Salesforce Administrator and a Professional as learning is ongoing for curriculum Building skills.
Active 1d ago
Joined Mar 21, 2026
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