9d • 🗣️GENERAL DISCUSSION
Team Alpha – Tonight’s Topic
Case Management in Salesforce
Plan
- Case Queues (team-based case ownership)
- Case Assignment Rules (automated routing of cases)
- Email-to-Case (convert emails into cases and assign to queues)
Come with your org Ready to learn and ask questions
8
2 comments
Team Alpha – Tonight’s Topic
skool.com/pathway-to-salesforce
A community to help you transition into tech, master Salesforce skills, and unlock career opportunities with hands-on learning and real-world support.
Leaderboard (30-day)
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