1) Top 3 winner demos — each presents one project step‑by‑step.
If Time Allows:
2) Quick Email‑to‑Case assignment check/review — routing, forwarding, assignment rule check.
3) Web‑to‑Case — walkthrough
4) Assignment/Project on service cloud given to team Alpha.
Come prepared to learn and preactice with orgs ready....
Any question drop in the chat before the class and I will be happy to help