If you're reading this, you might have recently landed here. The Academy is organised by topic, so the good stuff stays findable. It's members-only and we're confident that over time we can build real depth here together. Three quick things to do: 1. Read the community guidelines (pinned just below this post). They're about what this space is for and how we keep it useful. 2. Introduce yourself in the '👋 Start Here' category. Even a couple of lines helps everyone get a sense of who's around. 3. Post something useful — a question, an idea, a win, anything. The first few posts set the tone, so don't be shy. Please note: this isn't the place for Ooooby platform support/feedback. If something's broken, or you've got a billing or account question, please email [email protected] or use the green button on your admin dashboard. You'll get a faster, proper answer and we can look into your specific setup privately. The whole team are looking forward to seeing what we can build together in this new community.☺️

This is a space for the farms and food businesses in the Ooooby community to learn from each other and share what works. Whether it's packing techniques, pricing, navigating a tricky delivery week, or a win worth celebrating, this is where we swap the knowledge that makes all of us better at what we do. A few simple things to keep it useful for everyone: • This is for learning and sharing. Post your questions, ideas, experiences and wins. The most valuable thing you can do here is be generous with what you've learned. • Be kind and assume good faith. We're all running hard businesses on thin margins. A bit of grace goes a long way. • Post in the right place. Use the categories so people can find things later. Not sure where something goes? Just pick the closest fit. • Keep it relevant. No spam, and no selling unrelated products or services. • Need help with the Ooooby platform? The Academy isn't the support desk. For anything that's broken, or any billing or account question, contact support at [email protected] or via the green button on your Ooooby admin dashboard. Got feedback about Ooooby itself? The best route is as above - [email protected] or use the green button on your Ooooby dashboard. This way it reaches the right person. Spot something that doesn't belong? Use the three-dots menu to report a post, or DM one of the admins. Thanks everyone.☺️

https://thrive.ooooby.com/webinar-registration

New Features Website Builder (Beta): 🎨 We've built a website builder into the Ooooby platform so you can create and manage your own public pages without needing to touch code or wait on us. Nine ready-made content blocks let you build rich pages that match your brand. Live preview and draft mode mean you can iterate before publishing. We're piloting this with a small beta group first, with a wider rollout to follow. See more in our support article and reply to this email if you'd like early access. Your own produce list: 🥕 Every shop now has its own produce list, rather than sharing a single platform-wide catalogue. This is used for curating boxes and managing exclusions/replacements. You can add, delete, swap images, and manage local varieties as you see fit. Coming Next: 🥸 Private collection points will be coming to the new UI, allowing you to set collection points that need a code to unlock. 🏷️ We're also planning to extend promo codes to support existing customers. Small Fixes & Improvements - Resilient sign-ups (New UI) - Customers who close the tab mid-payment during sign-up (when it says “do not close this page”) no longer end up in limbo. Account creation now completes via a Stripe webhook, so even if their browser crashes or they navigate away right after paying, their account gets created and their welcome email goes out as expected. The same applies when a customer updates their payment card. - Friendlier handling of sub-minimum totals - If a customer's sign-up total is below Stripe's per-currency minimum charge (e.g. £0.30, €0.50), we now catch it before handing off to Stripe and return them to the payment page with a clear message. - Collection fee wording (New UI) - Customers collecting from a dropsite now see "Collection fees" / "Free collection" / "Free collection minimum order" on the checkout summary and in their confirmation email, instead of the misleading "Delivery fee" wording. Home delivery customers still see delivery wording.