We will continue the Corporate Housing Hotline next week!

I am a single-unit operator looking to expand my business by becoming a specialized "Connector." My main advantage is being local to Hawaiʻi, which allows me to connect with owners culturally and leverage ʻOhana trust to find landlords who have similar mindsets and high quality units for high-quality B2B clients. I must adhere to Hawaiʻi law: I cannot accept a commission from a landlord without a Realtor’s License or under a broker. The Current Situation: I successfully reached out to a local landlord and connected on culture. I discussed the B2C lead's needs, and the landlord confirmed his unit is available and, importantly, said the lead's profile is the exact responsible type of tenant he's been looking for but hasn't found. The Dilemma: I'm scheduled this week to follow up with the lead I’ve connected with a month ago and had some conversations along the way, but I already mentioned I may have found a fit. He’s asked for the address and pictures. Since I never mentioned a fee upfront, I feel awkward introducing one now. I want to: 1. Maintain the business relationship with the client and have him consider me as a good resource. 2. Gain a valuable referral name for future connections within their company for B2B 3. Avoid working for free and establish a better system for referrals if I’m going to spend my time connecting Any suggestions or advice? I’m ok chalking this one up as a learning experience since I wasn't aware of the law until recently. Thanks in advance 🙏🏽esp for reading to the end!

Most operators hit a ceiling and try to “work harder” to push past it. But the real problem isn’t effort — it’s that you’re doing all the jobs yourself. In this session, you’ll learn how to turn your corporate housing business into a real company (not just a stressful job) by building around the three core roles every growing operator needs: operations, guest communications, and admin support. What we cover: ✅ Clarify the 3 key roles: Ops, Guest Comms, Admin — and what they actually do day-to-day ✅ Identify your biggest bottlenecks so you know who your first or next hire should be ✅ Define non-negotiable traits (reliability, follow-through, emotional intelligence, organization, tech comfort) ✅ Use SOPs, KPIs, and weekly check-ins to train, measure, and support your team ✅ Free up your time to focus on sales, marketing, and revenue-generating work Perfect for midterm rental / corporate housing operators who feel like the bottleneck in their own business — and want to scale without burning out. See recording here 💬 Your Turn: Once you finish watching the video, come back and comment: - Which of the 3 roles (Ops, Guest Comms, Admin) are you currently doing the most? - Who should be your first or next key hire — and why? - What’s one task you’ll delegate in the next 30 days to free up your time? Drop your answers below 👇 — this is where “I’m overwhelmed” turns into “I’m leading a real team.”

Excited to share that I’ve just secured a new grant for my small business! Grateful for the progress and ready for the next steps

Live Q&A • Wednesday @ 7PM EST Most operators try to scale by working harder. Professionals scale by building a team that carries the workload with them. This week, we’re breaking down the core roles every operator needs so your business becomes consistent, predictable, and scalable — without burning you out. Here’s what we’re covering: 👷 Who handles turnovers, vendors, maintenance, inspections, and on-the-ground coordination? 💬 Who manages messaging, SLAs, renewals, and client expectations so you stay responsive and professional? 📑 Who takes over invoicing, contracts, listings, deposits, documentation, and all the tasks that quietly steal your time? Plus: 🔍 Which hire should be your FIRST (or next) based on your bottlenecks 🧠The non-negotiable traits that matter more than experience 📊 How to train and track performance using simple SOPs + KPIs 🔥 Hot Seat: We’ll build one job description live so you can see the structure in real time If you want to grow without sacrificing quality — or your sanity — you need the right people in the right seats. 🗓️ Live on Wednesday inside the Corporate Housing Hotline.