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Jun 13 •
Greetings and Welcome
Welcome to MSP Tech Academy. You found your tribe. If you want: 1. IT strength. Meaning: A deep understanding of troubleshooting methods. 2. Powerful ammunition on negotiating higher wages. 3. A place to bounce idea's and methods of a peer group. We help the help desk folks with experience and guidance from many years of experience. MSP stands for “Managed Service Provider”. Same concept as outsourcing IT. Chime in and get to know folks. Please keep any private company data private and let's be professional about topics and not people. I operate on Christian beliefs and world view in full disclosure.
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Pinned
Jun 13 •
Where are you, in your journey, right now?
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2 members have voted
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17d •
Being a trainer
I haven’t come from a highly educated background. However, I’ve been educated in that old tradition of hard knocks. I’m coming to understand that, at my MSP, I have need to keep track of what each person knows or is competent. My brain keeps coming back to how teachers did it when I was in school. Divide into semesters, content, then test. Surely there is a smart way to track than a spreadsheet. I’d love your thoughts.
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30d •
VLAN are broadcast domains
I am running a stand up session today for a group of techs in another state. The approach will be that the weakest member (as I see it) will be teaching the rest of us everything he thinks he knows about VLANs. I will then open Packet Tracer in a sandbox environment and get their hands on some Cisco Configs. I think if they can learn Cisco CLI and grasp it, Other vendors like HP and and Dell and Netgear and Meraki are a piece of cake.
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