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Greetings and Welcome
Welcome to MSP Tech Academy. You found your tribe. If you want: 1. IT strength. Meaning: A deep understanding of troubleshooting methods. 2. Powerful ammunition on negotiating higher wages. 3. A place to bounce idea's and methods of a peer group. We help the help desk folks with experience and guidance from many years of experience. MSP stands for “Managed Service Provider”. Same concept as outsourcing IT. Chime in and get to know folks. Please keep any private company data private and let's be professional about topics and not people. I operate on Christian beliefs and world view in full disclosure.
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Where are you, in your journey, right now?
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HI NICE TO MEET YOU AND I AM GLAD TO BE IN THIS SPACE YOU ARE TRYING BUILD
Hey everyone, just joined and wanted to introduce myself. I'm currently working on my own Skool community and connecting with other creators who are also somewhere in the building or pre-launch stage. I'd be interested in hearing from other community owners here. If you're the owner, feel free to say hello or send me a DM. I'd love to compare experiences.
Travels and back
I just got back from Indiana where the MSP I work for was having a picnic and worked the week there. I ran 3 stand up sessions in one day (Tuesday) and 2 sessions another day (Friday) and I was surprised that I blew my voice out. I talked so much it took me by surprise. I feel better now that I'm back in the Florida humidity and I'm glad to sleep in the me shaped hole of my own bed.
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Reputation as a currency
Be careful not to think that your reputation is due to you and there to feed your pride. A few days ago, I talked about building reputation in the success of a server project. Two days after I thought the project was done, the client sent me a message that started with, "You're not gonna like this". Oh joy. My heart sank from the high of the success and pride. Only to find out that the OS of each of the Windows 2025 Servers did not have UEFI. This meant that I had to spend some of the reputation points that I had just gained. Why? Because, even though I picked up this project in the middle, and Someone else had spun up 4 server with BIOS boot methods. I continued the trend along his line and spun up 3 more servers in the wrong way because.... "I assumed". My Companies SOP clearly has UEFI when spinning up Windows 2025. Regardless of blame or pride, Responsibility doesn't accept excuses. It gets busy. So, again... communication is 80% of the job. I reached out to the client and read the vendor notes on the procedure to convert. It was a long process. But the good news, now. I was able to spend just one day and got all 7 servers converted to UEFI and the reputation points that were spent, rebounded to even more. My point: Reputation isn't there for your pride. It's there as a currency to spend and receive when things don't go as planned.
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