Just as ‘no man is an island’ (I am now trying to think of a joke about the Isle of Man?), no one can run a business single handedly. Outsourcing is the way forward for speakers, coaches and businesses of all sizes to keep overheads down, creativity up, and productivity thriving. As with most things in life, however there are pitfalls so let’s take a look at the pros and cons of outsourcing in the different areas: Customer Service: Customer service remains one of the pivotal features of business today for reasons including:- ● People will tell friends when they receive bad customer service ● The number one cause of customer depreciation is poor customer service ● It takes 12 positive experiences to make up for 1 bad one ● Bad customer service reaches more than twice as many people as good customer service does ● More people say they are willing to spend more with a company that gives great customer service So keeping your customers happy is imperative, no matter what industry you are in. Saving on costs is such a determining factor for all business, especially the individual speaker or coach. Dealing with questions via emails, calls and social media channels can take you away from your focus and so reduce productivity. Finding someone to do this for you is like a sprinkle of fairy dust. Outsourcing customer service works, but weigh up the pros and cons first: Pro By having someone free to deal with customer queries immediately, this will keep the customers happy and free you up to deal with day to day business. Con On the flip side, nobody knows your business better than you! You may be required to spend time training someone in your business knowledge so they will be equipped to deal with the more difficult questions. Virtual Assistant We have seen the vast range of duties a Virtual Assistant will undertake, which is why it’s so important to find the one that suits you best. Pros Your VA will be hands on with many of your daily tasks, allowing them the opportunity to gain an intricate knowledge of your business. Working so closely, (yet so far) opens the doors to the forging of such a close working relationship that business success can only glide one way- upwards.

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