4d • General discussion
Every mistake/issue
Initial list
Breaking down solutions later in the class
24/7 Golf Simulator — Lessons Learned
Tech & Software Issues
• Software wouldn’t cooperate at launch
• Software crashing and guests closing windows
• Computer overheating
• Screen stitching tearing
• Bottom screen bumper baffles
• Guests didn’t know how to use the screens
• Batteries dying
Guest Rule Violations
• Guests sneaking in alcohol
• Guests vaping inside
• Alcohol stashed in bathroom trash
• Dip pouch in urinal
• Beer cans left on the floor
• Guests moving furniture around
• Guests not cleaning up after themselves
• Cigarettes thrown in plastic trash can
Facility & Maintenance
• Uneven heat
• Roomba not working
• Urinal clogging
• Toilet flap leaking
• Door broken
• Punctured can in vending machine
• No credit card reader on vending machines
• No trash can
Signage & Communication
• “Check” misspelled on sign
• Wrong QR code on signs
• Nobody watches the booking video or scans QR codes
• 6-person max and no outside alcohol not clearly communicated
• AM vs PM booking confusion
Operations & Contractors
• Lesson management issues
• Contractor communication gaps
• Email and text communication gaps
Equipment
• Clubs breaking
• Started with Top Flite balls
Marketing
• Commenting on competitor clubs drew complaints
Growth Opportunities
• Summer slowdowns
• Leagues and competitions not yet established
1
2 comments
Every mistake/issue
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