I have found that we have increased our LTV by checking in on customers just for the sake of checking on our work and to ask a very forward question. “Do you feel you got a great value for the money you spent with us?” The response is almost always overly positive. This sets up the customer for a great next step. -Ask for a referral -Offer them another service at a discount -Improve you cash flow by offering a prepay discount -Setup a free inspection for services they may not have yet Train your CSR’s to do this in their downtime and they will pay for their own position in new sales every month. **Pro tip: You can butter up your customers even more if you offer to mail them a free gift between asking for their honest feedback, and the upsell. We send Tshirts. Customers LOVE it!