Google says : Review replies produce customers
65% of consumers say they are more likely to choose a business that responds to reviews.
A report from the Google Business Profile (GBP) playbooks says responding professionally to all reviews - positive AND negative - shows searchers you care about your customers and the quality of your products/services.
So its well worth making sure every review has a clear response.
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Zane Shawn Clements
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Google says : Review replies produce customers
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